Terms of service

Welcome to NorthMoose. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. Eligibility and Account Terms

By using our website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities carried out through your account. You agree to provide accurate, current, and complete information and to update it whenever necessary.

We reserve the right to suspend or terminate accounts that contain false information or are used in violation of these Terms.

2. Pricing and Payment

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated and are inclusive or exclusive of applicable taxes as indicated at checkout.

We reserve the right to change product prices, promotions, or discounts at any time without prior notice.

Payments must be completed using the payment methods available during checkout. Orders will only be processed after successful payment confirmation. Cash on Delivery (COD), if offered, will be subject to our eligibility criteria.

3. Product Descriptions

We make every effort to ensure that product descriptions, images, colors, specifications, and pricing are accurate.

However, slight variations in color or appearance may occur due to differences in screen settings, photography, lighting, or manufacturing processes.

We reserve the right to correct any errors, inaccuracies, or omissions without prior notice.

4. Order Acceptance

Placing an order on our website does not guarantee acceptance.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

  • Product unavailability
  • Pricing or technical errors
  • Suspected fraudulent transactions
  • Violation of these Terms
  • Payment authorization failure

If payment has already been received for a cancelled order, the applicable refund will be processed.

5. Shipping and Delivery

Orders are processed within 1–2 business days unless otherwise communicated.

Estimated delivery timelines are provided for convenience and may vary depending on courier availability, weather conditions, public holidays, or other circumstances beyond our control.

Ownership and risk of the products pass to the customer upon successful delivery.

Please refer to our Shipping Policy for complete shipping information.

6. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Only eligible products that satisfy our return conditions will qualify for refunds or exchanges.

Refunds will be processed to the original payment method after the returned item has been inspected and approved.

7. Intellectual Property

All content on this website, including logos, trademarks, brand names, product designs, images, graphics, text, videos, website layout, and other materials, is the exclusive property of NorthMoose or its licensors.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

8. Prohibited Uses

You agree not to use our website:

  • For any unlawful or fraudulent purpose.
  • To violate any applicable laws or regulations.
  • To interfere with the security or operation of the website.
  • To transmit viruses, malware, or harmful code.
  • To collect or misuse customer information.
  • To copy, scrape, or exploit website content without authorization.
  • To attempt unauthorised access to our systems or accounts.

Violation of these Terms may result in immediate suspension or termination of access.

9. Limitation of Liability

To the maximum extent permitted by applicable law, NorthMoose, its owners, employees, affiliates, and partners shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to the use of our website, products, or services.

Our total liability for any claim shall not exceed the amount paid by the customer for the relevant order.

Nothing in these Terms limits any rights that cannot legally be excluded under applicable Indian law.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

11. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from or relating to these Terms, the website, or any purchase made through NorthMoose shall be subject to the exclusive jurisdiction of the competent courts located in Ludhiana, Punjab, India, unless otherwise required by applicable law.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Any changes will become effective immediately upon being posted on this website. Continued use of the website after such changes constitutes your acceptance of the revised Terms.

13. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Email: northmoose.co@gmail.com

We appreciate your trust in [NorthMoose] and thank you for choosing us.