Return & Refund Policy

At NorthMoose, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy below.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The return request must be made within 7-8 days of receiving your order.
• The item must be unused, unwashed, and in its original condition.
• All original tags, labels, and packaging must be intact.
• The item must not show signs of wear, damage, stains, or alterations.
• A valid proof of purchase or order number is required.

Returns that do not meet these conditions may not be accepted.

How to Request a Return

To initiate a return, please contact us at northmoose.co@gmail.com with your order number and the reason for your return. Our support team will guide you through the return process and provide the necessary instructions.

Please do not send items back without receiving return authorization.

Return Shipping Costs

Unless the item received is damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

If the return is due to our error, such as receiving the wrong item or a defective product, we will cover the return shipping costs.

Refund Process

Once we receive your returned item, it will be inspected to ensure it meets our return eligibility requirements.

If your return is approved, your refund will be processed to your original payment method within 5-6 days. Depending on your payment provider or bank, it may take additional time for the refunded amount to appear in your account.

If your return is not approved, we will notify you with the reason.

Exchanges

We offer exchanges for eligible items, subject to product availability.

If you would like a different size or wish to exchange an item, please contact us within 7 days of delivery at northmoose.co@gmail.com. If the requested item is unavailable, we can offer a refund or store credit, depending on your preference and eligibility.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Include:

• Your order number
• A brief description of the issue
• Clear photographs of the product and packaging

Once verified, we will arrange a replacement, exchange, or full refund at no additional cost to you.

Non-Returnable Items

The following items cannot be returned or exchanged unless they arrive damaged or defective:

• Products that have been worn, washed, or altered
• Items without original tags or packaging
• Gift cards
• Final sale, clearance, or promotional items marked as non-returnable
• Any personalized or customized products

Contact Us

If you have any questions regarding returns, refunds, or exchanges, we're always happy to help.

Email: northmoose.co@gmail.com

Thank you for choosing NorthMoose. We truly appreciate your trust and are committed to providing premium products and exceptional customer service.