Shipping policy

Thank you for shopping with NorthMoose. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy to understand how we process and ship your orders.

Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

If we experience a high volume of orders or unexpected delays, processing times may be extended. In such cases, we will notify you via email or phone.

Shipping Methods

We ship orders through trusted courier partners to ensure reliable and secure delivery. Available shipping methods and delivery options will be displayed during checkout based on your delivery location.

Delivery Timeframes

Estimated delivery times are as follows:

  • Standard Shipping: 3–7 business days
  • Express Shipping (if available): 2–4 business days

Please note that delivery times are estimates and may vary depending on your location, courier service availability, weather conditions, or other unforeseen circumstances.

Shipping Costs

Free Shipping on All Orders

We offer free shipping across India on every order, with no minimum purchase required.

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking number and a tracking link.

You can use this information to monitor your shipment until it is delivered.

Delivery Issues and Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Courier service disruptions
  • Remote delivery locations
  • Incorrect or incomplete shipping addresses

If your order has not arrived within the expected delivery period, please contact us at [EMAIL ADDRESS], and we will work with our shipping partner to resolve the issue as quickly as possible.

If a package is returned to us due to an incorrect address provided by the customer or repeated unsuccessful delivery attempts, additional shipping charges may apply for reshipment.

International Shipping

At this time, NorthMoose ships only within India. We look forward to offering international shipping in the future.

Contact Us

If you have any questions regarding shipping or your order status, please contact us.

Email: northmoose.co@gmail.com

Thank you for choosing NorthMoose. We appreciate your trust and are committed to ensuring your order reaches you safely and on time.